Many players have questions about Space XY before they deposit their first euro — here are the honest answers.
Before You Start
- Ensure you are of legal gambling age in your jurisdiction (usually 18 or 21).
- Check that online gambling is legal where you live — some countries restrict access.
- Prepare a valid ID or passport for verification (KYC).
- Decide on a payment method that works for you (credit card, e-wallet, crypto).
- Read the bonus terms carefully, especially wagering requirements and game restrictions.
- Set a budget and stick to it — never chase losses.
Registration
- Visit the casino website and click the « Sign Up » or « Register » button.
- Fill in the registration form with your full name, email, date of birth, and address.
- Choose a username and a strong password. Enable two-factor authentication (2FA) if available.
- Select your preferred currency and any welcome bonus you wish to claim.
- Agree to the terms and conditions, then submit the form.
- Check your email for a verification link and click it to activate your account.
- Log in and complete your profile with any missing information before making a deposit.
Wagering Calculation
Understanding wagering requirements is crucial. Let’s say you claim a €100 deposit bonus with a 35x wagering requirement. The formula is:
Wagering Required (WR) = Bonus Amount × Wagering Multiplier
So in this case: WR = €100 × 35 = €3,500. You must wager a total of €3,500 before you can withdraw any winnings from the bonus.
However, not all games contribute equally. Slots usually count 100%, while table games like blackjack might count only 10% or 20%. Let’s calculate the effective wagering if you play slots only:
Effective WR = €3,500 (100% contribution). If you play blackjack with 10% contribution, you would need to wager €3,500 / 0.10 = €35,000 to meet the requirement. That’s a huge difference.
Always check the game contribution percentages in the bonus terms. A typical breakdown might be:
| Game Type | Contribution (%) |
|---|---|
| Slots (excluding progressive jackpots) | 100% |
| Table games (blackjack, roulette) | 5-20% |
| Video poker | 10% |
| Live dealer games | 5% |
Let’s run a practical example. You deposit €100 and get a €100 bonus (total €200). Wagering requirement is 35x the bonus = €3,500. You play only slots (100% contribution), so you need to wager €3,500. If you bet €1 per spin, that’s 3,500 spins. If your average RTP is 96%, you expect to lose about 4% of the wagered amount, i.e., €140. But you have €200 in your account, so you may still have funds left. The math shows that meeting wagering requirements is possible but requires discipline.
Is It Safe?
The casino operates under a Curacao eGaming license, which means it is regulated by the Government of Curacao. While Curacao licenses are common, they offer less player protection than UKGC or MGA licenses. The site uses SSL encryption to protect your data and a certified random number generator (RNG) for fair play. Important: If you are from an EU country, winnings from Curacao-licensed casinos may be subject to local income tax. Check your local laws.
Money In, Money Out
The casino offers a variety of payment methods. Below is an overview of typical options.
| Method | Deposit Time | Withdrawal Time | Min Deposit | Max Withdrawal |
|---|---|---|---|---|
| Visa/Mastercard | Instant | 1-3 business days | €20 | €5,000/month |
| Skrill | Instant | Up to 24 hours | €10 | €10,000/month |
| Neteller | Instant | Up to 24 hours | €10 | €10,000/month |
| Bitcoin | Instant (1 confirmation) | Up to 2 hours | €20 equivalent | No limit |
Withdrawals are processed within 24-72 hours after approval. The casino may require KYC documents before the first withdrawal.
Fix It Fast
- Login issues: Clear browser cache and cookies, or try a different browser. If you forgot your password, use the « Forgot Password » link.
- Game not loading: Update your browser to the latest version, enable JavaScript, and disable ad blockers. For mobile, ensure you’re using the mobile-optimized website.
- Withdrawal pending longer than expected: Check if all required documents are submitted. If so, contact customer support with your account ID.
- Bonus not credited: Verify you selected the bonus during deposit. Some bonuses require an opt-in. Contact support if it’s missing.
- Verification documents rejected: Make sure your documents are clear, in color, and not expired. Use a valid driver’s license, passport, or national ID.
- Account locked due to suspicious activity: Contact support immediately. You may need to provide additional security verification.
Common Questions
How do I claim the welcome bonus?
To claim the welcome bonus, make your first deposit and select the bonus option during the deposit process. Some bonuses require a bonus code, which can be found on the promotions page.
What is the minimum deposit amount?
The minimum deposit is typically €10 for most payment methods, though bank transfers may require more. Always check the cashier page for specific limits.
How long do withdrawals take?
Withdrawals are processed within 24-72 hours after approval. E-wallets like Skrill and Neteller are usually faster (under 24 hours), while bank transfers and credit cards take 1-3 business days.
Is there a mobile app?
The casino does not have a dedicated mobile app. Instead, it offers a mobile-optimized website that works seamlessly in your browser. You can add it to your home screen as a progressive web app (PWA) for a native-like experience.
Can I set deposit limits?
Yes, responsible gambling tools are available. You can set daily, weekly, or monthly deposit limits in your account settings. Self-exclusion and cool-off periods are also offered.
Are my winnings taxable?
Tax depends on your country of residence. For players in countries with Curacao-licensed casinos, winnings may be considered taxable income. Consult a tax advisor for your specific situation.
What happens if I don’t meet the wagering requirements?
If you attempt to withdraw before meeting the wagering requirements, the bonus and any winnings from it will be forfeited. Always check the expiration date of the bonus.
How do I verify my account?
Upload a clear copy of your passport or driver’s license, a recent utility bill for address proof, and if using a credit card, a photo of the card (with middle digits hidden). This is a standard KYC process.
Insider Advice
The casino offers a loyalty program with multiple tiers: Bronze, Silver, Gold, Platinum, and Diamond. You earn points by wagering on real-money games, typically 1 point per €10 wagered. Points can be exchanged for bonus cash or free spins. Higher tiers unlock faster withdrawals, personal account managers, exclusive bonuses, and higher withdrawal limits. To progress, accumulate points within a 6-month period. If you are a high roller, contact support for custom VIP terms.
By following this guide, you’ll navigate the casino confidently. Remember to gamble responsibly and only play with money you can afford to lose.
